Privacy Policy

We collect information you provide directly to us when using our services, including: - Full name and contact details (email address, phone number, postal address) - Documents uploaded for translation - Payment information (processed securely via Stripe) - Communication records from enquiries and support requests - Website usage data through cookies and analytics tools

We use the information we collect to: - Process and deliver your translation orders - Communicate with you about your orders and provide customer support - Process payments securely through our payment provider (Stripe) - Send order confirmations and delivery notifications - Improve our services and website experience - Comply with legal obligations and regulatory requirements

We take the security of your personal data seriously. All documents uploaded to our platform are stored securely using encrypted cloud storage (AWS S3). Payment processing is handled by Stripe, which is PCI DSS Level 1 certified. All our translators and staff are bound by strict confidentiality agreements. We use industry-standard security measures including HTTPS encryption, secure authentication, and regular security reviews.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Translation documents are stored securely for up to 12 months after delivery to allow for revisions or re-orders, after which they are permanently deleted. Account information is retained for as long as your account is active. You may request deletion of your data at any time by contacting us.

We share your information only with trusted third-party service providers necessary to deliver our services: - Stripe for secure payment processing - AWS for secure document storage - Email service providers for order communications We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights: - Right of access to your personal data - Right to rectification of inaccurate data - Right to erasure (right to be forgotten) - Right to restrict processing - Right to data portability - Right to object to processing To exercise any of these rights, please contact us at [email protected].

Our website uses essential cookies to ensure proper functionality, including session management and authentication. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie settings through your browser preferences. Disabling essential cookies may affect website functionality.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via our website. The date of the last update is shown at the top of this page.

If you have any questions about this privacy policy or how we handle your personal data, please contact us: Email: [email protected] Phone: 033 0133 2482 Data Controller: Logic Consultancy Ltd t/a Translatewiz (Company No. 11201049)